Consumers today want nothing but the best. This is true for both products and services. Logistics services like last-mile delivery were only seen as the usual pick-up and drop service where the delivery person would simply leave the package at your doorstep. Luxury in delivery services was not something that you would expect. But the times have changed. With the growing popularity of e-commerce, consumers are buying more goods that require last-mile delivery. And many of these goods require special care in handling. That’s where white glove logistics come in.
Say you bought a very expensive home theater system online, something you had been wanting for years. After having spent a major chunk of your savings on it, would you want the last-mile delivery service to just keep it at your doorstep and leave? The buying experience is not complete until someone installs the product for you, as you want it. In this case, what you need is a white glove express delivery service.
What is a white glove logistics service?
White glove services are the new-age premium shipping and delivery services. In any service, “white glove” refers to special attention and care. In logistics too, the white glove attitude to service is when your delivery service provider offers you a tailored and exclusive service for specific deliveries.
In shipping or moving, certain shipments require a little extra care. They may be fragile items or extremely expensive or perishable. Whatever the reason may be, such shipments cannot just be left at your doorstep by the last-mile delivery service. They have to be delivered at your convenience, unpacked, and set up where you need them.
White glove logistics services will give special attention to details. Items requiring special care, like furniture that requires assembly, appliances needing to be installed, wedding cakes, art, or rare antiques, are shipped and delivered with extra caution.
Yes, every delivery service claims to handle your shipments with care. But when making bulk deliveries or moving too many things together, it is not possible to pay special attention to sensitive items. Only a delivery service that offers a true white glove service can ensure that your shipment reaches you in pristine conditions and is set up right.
What to look for in a white glove express delivery service?
There may be many logistics companies that claim to offer white glove services. But you can be your own judge if you know what to look for in an exclusive white glove service in hialeah experience.
Packaging
Shipping or moving sensitive and fragile items is tricky. The delivery service has to be extremely careful with packaging in the first place. You need to check if your logistics company provides customized, special packaging for your specialty items. The packaging should be tailored to the size, fragility, and nature of the items. Not only should the packaging material be of international standards but the packing methods should also be of equally high standards.
Delivery time
All delivery services will claim to deliver your shipment on the expected date. But what if you are not home on that day? The package goes back and you need to call the company again for rescheduling the delivery. So many trips up and down are not only a hassle but also risky for your fragile items.
A white glove express logistics service does not just deliver at the promised time, they deliver when you are ready to receive your shipment. They will schedule the delivery according to your convenience. So go for a company that offers you this privilege.
Real-time tracking
Tracking your shipment is an essential feature of any delivery service. Most logistics companies will give you an update of where your shipment is at the end of the day. But a white glove service should give you real-time tracking ability from the pick-up to the delivery endpoint. They should have the required business intelligence tools to keep you updated with notifications and deviation alerts whenever there are any.esquirelogistics.com
Set-up and installation
White glove delivery services don’t end with delivery. These are premium services that should help you unpack your shipment, assist with installation if required, and also clear up the scene, disposing of all packing material.
Excellent customer service
But everything aside, the most important thing about a white glove service is their approach to customer service. They should necessarily have a 24×7 helpline to answer all your queries. Their dealings should be transparent. Their attention to minute details in ensuring the safe delivery of your shipments is what sets them apart.
Looking for a white glove logistics service in Hialeah?
Esquire Logistics offers white glove services in Hialeah, starting from relocation, last-mile delivery, warehousing, and even air freight services. With over ten years of experience in the logistics industry, Esquire Logistics can guarantee the premium experience that no other reputed white glove express service in Hialeah does.
To know more about our white glove logistics services, contact us today.
Esquire Logistics, Inc 